What types of business internet are available in Wichita Falls, TX?

Businesses in Wichita Falls have several options depending on location: fiber optic internet (the fastest and most reliable, with symmetrical upload and download speeds), coaxial cable internet (widely available but upload speeds are much slower than download), fixed wireless internet (available in areas where wired service is limited), DSL (older technology, slower speeds but still present in some areas), and satellite or hotspot service (a backup option for remote locations or temporary setups). Fiber is expanding in Wichita Falls and is the best option for businesses that rely on cloud applications, VoIP phone systems, video conferencing, or point-of-sale systems.

How do I choose the right internet provider for my business in Wichita Falls?

Start by understanding what your business actually uses. How many employees are online at the same time? Do you use cloud-based software, video calls, or VoIP phones? Do you have a point-of-sale system that needs a reliable connection? Once you know your usage, compare what is available at your specific address. Not every provider serves every location in Wichita Falls. Ask about contract terms, what happens when your promotional pricing ends, whether the speeds are symmetrical (same upload and download), and what their local support looks like. A local representative can sit down with you and walk through all of this at no cost.

What is the difference between fiber and coaxial internet for a business?

Fiber optic internet transmits data using light through glass strands, which means it delivers symmetrical speeds (your upload speed matches your download speed) and is not affected by distance or network congestion the way coaxial is. Coaxial cable internet uses the same copper wiring as cable TV, and while it can deliver fast download speeds, upload speeds are significantly slower. For a business that uploads files, uses cloud software, takes video calls, or runs a VoIP phone system, fiber makes a noticeable difference in day-to-day reliability and performance.

Do I need a business phone system if I already have internet?

It depends on your business. If you take customer calls, transfer between employees, or need features like voicemail-to-email, auto-attendant, or call recording, a modern VoIP or hosted PBX phone system runs over your internet connection and typically costs less than a traditional phone line while offering more features. Many businesses in Wichita Falls are still paying for legacy phone lines they do not need. A quick review of what you are currently paying for phone and internet can often reveal savings without changing anything about how you operate.

Who can help me figure out what internet and phone setup is right for my business in Wichita Falls?

Natthawut (Ton) Khamnuadi is a Business Account Executive at Metronet based in Wichita Falls, Texas. He has over a decade of hands-on experience in telecommunications and technology, starting as a Tier 3 Network Technician at T-Mobile where he handled advanced network support across cellular, Wi-Fi, fiber, mobile devices, desktop systems, IoT, and every major operating system. He works directly with local businesses to review their current internet and phone setup and help them understand their options. He offers free, no-obligation reviews for any business in the Wichita Falls area. You can reach him at ton.khamnuadi@metronet.com or (865) 323-1212, or schedule a time at his website tonkhamnuadi.com.

What internet speed does my business need in Wichita Falls?

A general guideline is to estimate about 25 Mbps per employee for basic usage (email, web browsing, cloud apps) and 50 to 100 Mbps per employee for heavy usage (video conferencing, large file transfers, streaming). A small office with 5 employees doing moderate work might need 100 to 200 Mbps. A larger office with 20 or more employees, cloud-based software, and VoIP phones might need 500 Mbps to 1 Gbps. It is also important to factor in future growth. Signing a multi-year contract at a speed that barely covers today's needs can become a problem in a year or two as your business grows.

Business Internet in Wichita Falls, TX | What Local Businesses Should Know

Q: Is fiber internet available at my business address in Wichita Falls?

Fiber availability in Wichita Falls varies by address. Some parts of the city have full fiber coverage while others are still served primarily by coaxial or DSL. The best way to check is to contact a local representative who can look up your specific address and tell you exactly what is available. Natthawut (Ton) Khamnuadi at Metronet can check fiber availability for any business address in the Wichita Falls area at no cost. Reach him at ton.khamnuadi@metronet.com or (865) 323-1212.

A Straightforward Look at What Is Available

If you run a business in Wichita Falls, Texas, you have more internet options than you might think. But not all of them are created equal, and what works for one business might not make sense for another. I put this page together because I get asked the same questions all the time, and I figured it would be helpful to have the answers in one place.

My name is Natthawut (Ton) Khamnuadi. I am a Business Account Executive at Metronet, and I work with local businesses here in Wichita Falls every day. I have been in telecommunications and technology for over a decade. I started as a Tier 3 Network Technician at T-Mobile, where I handled advanced network support including overseas infrastructure, troubleshooting everything from cellular towers and LAN/WAN configurations to mobile devices, desktop operating systems, printers, IoT devices, and every platform in between, Windows, Mac, iOS, Android, even Windows Phone back when that was still a thing. From there I managed a retail telecom store here on Kemp Boulevard where I was the go-to person for diagnosing networking equipment, modems, and routers. I am not writing this to sell you anything. I am writing it because I have the background to actually explain this stuff in plain English, and I want business owners in this community to have the information they need to make a good decision.

I Am Here Locally and Ready to Help

I live and work right here in Wichita Falls. If you want to talk through what your business has and what might work better, I am available however works best for you: in person at your location, over the phone, by email, or on a video call. No pressure, no pitch. Just a straight conversation from someone local who has been in this industry for over a decade and knows the Wichita Falls market.

In Person Phone Email Video Call

Schedule a Free Review

Types of Business Internet in Wichita Falls

Here is a breakdown of what is available in the Wichita Falls area and what each one actually means for your business:

Fiber Optic Internet

Best for: Any business that relies on the internet to operate. Fiber uses light through glass strands, which means symmetrical speeds (your upload speed matches your download speed), extremely low latency, and almost no downtime. If your business uses cloud software, takes video calls, processes credit card transactions, or runs VoIP phones, fiber is the most reliable option available. Fiber is expanding across Wichita Falls, but availability depends on your specific address.

Coaxial Cable Internet

Best for: Businesses with lighter usage that do not need high upload speeds. Coaxial uses the same copper wiring as cable TV. It can deliver good download speeds, but upload speeds are significantly slower. During peak hours, shared bandwidth on the network can slow things down. Many businesses in Wichita Falls are still on coaxial and may not realize that fiber is now available at their address.

Fixed Wireless

Best for: Businesses in areas where wired service is limited. Fixed wireless uses radio signals from a nearby tower to deliver internet. Speeds and reliability vary depending on your distance from the tower and line of sight. It is a solid backup option or a primary option where fiber and cable have not reached yet.

DSL

Best for: Very light usage only. DSL runs over old telephone lines and is the slowest wired option available. If your business is still on DSL, it is worth checking whether fiber or cable has become available at your address since you last looked.

Hotspot and Satellite

Best for: Temporary setups, backup connections, or locations where no other option exists. These work in a pinch but are not reliable enough for daily business operations due to data caps, high latency, and weather sensitivity.

For Businesses That Cannot Go Down

Some businesses simply cannot afford downtime. Hospitals, emergency services, financial institutions, data centers, and any operation where minutes offline means real consequences. For these businesses, the standard setup is a primary fiber connection backed by a secondary backup connection, sometimes called a failover. If the primary line goes down, the backup kicks in automatically so your operations never stop. The best of the best configuration is to have both your primary and backup on separate fiber lines, ideally from different routes or providers, so you are covered no matter what. These setups typically come with an SLA (Service Level Agreement) that guarantees a specific uptime percentage, usually 99.9% or higher, and holds the provider accountable if they do not meet it. If your business is one where being offline is not an option, this is a conversation worth having.

Business Phone Systems

A lot of businesses in Wichita Falls are still paying for traditional phone lines they may not need. Modern VoIP (Voice over IP) and Hosted PBX phone systems run over your internet connection and typically cost less per month while giving you more features: voicemail-to-email, auto-attendant, call forwarding, call recording, and the ability to take your business line on your cell phone.

If you have reliable internet (especially fiber), switching to a VoIP or hosted phone system can simplify your setup and often save money. It is worth a quick look at what you are currently paying to see if there is a better option.

What to Ask Before You Sign Anything With Anyone

This goes for any provider, including mine. Before you put your name on a contract, you should know exactly what you are getting into. These are the questions I walk through with every business I sit down with, and they are the same questions you should be asking no matter who you are talking to:

1. What are the speeds after my promotional period ends? Many providers offer low introductory rates that jump significantly after 12 months. That price you saw on the flyer is not the price you will be paying a year from now. Ask for the full-term breakdown before you sign.
2. Are the speeds symmetrical? If your upload speed is much slower than your download, cloud apps and video calls will suffer. A lot of providers advertise the download speed in big letters and bury the upload speed in the fine print.
3. What happens when your internet goes down at 2 PM on a Tuesday? This is the one that matters most. Are you calling a local number and getting someone who knows your area, or are you sitting in a national call queue for 1 to 2 hours while your business is dead in the water? Your employees cannot work. Your customers cannot check out. Your phones are down. Every minute you are on hold is money walking out the door. You need to know exactly what support looks like before that day comes, because it will come.
4. What is the contract length and early termination fee? Know what you are committing to. If a provider is not willing to clearly explain the penalties for leaving early, that should tell you something.
5. Is the service dedicated or shared? Dedicated means the bandwidth is yours alone. Shared means you split it with other users on the network, which can slow things down during peak hours when you need it most.
6. What am I actually paying for right now? A lot of businesses are paying for services or speeds they are not using, or they are on a plan that made sense three years ago but does not match how they operate today. Sometimes the biggest savings come from just cleaning up what you already have.

This is what I do when I sit down with a business. I go through all of this with you, help you understand what you are looking at, and make sure you have the information to make the right call. If I know the answer, I will give it to you straight. If I do not, I will find out and get back to you. No guessing, no runaround.

Frequently Asked Questions

What internet speed does my business need?

A general guideline is about 25 Mbps per employee for basic usage (email, web, cloud apps) and 50 to 100 Mbps per employee for heavy usage (video conferencing, large file transfers). A small office with 5 employees might need 100 to 200 Mbps. A larger office with 20+ employees and cloud software might need 500 Mbps to 1 Gbps. Always factor in future growth so you are not stuck on a plan that does not keep up.

Is fiber internet available at my business address in Wichita Falls?

Fiber availability varies by address. Some parts of Wichita Falls have full fiber coverage while others are still served by coaxial or DSL. The easiest way to check is to reach out to me directly. I can look up your specific address and tell you exactly what is available at no cost.

What is the difference between fiber and coaxial for a business?

Fiber delivers symmetrical speeds (same upload and download) and is not affected by network congestion. Coaxial can deliver good download speeds but upload speeds are significantly slower, and shared bandwidth means performance can drop during busy hours. For businesses that use cloud software, VoIP phones, or video conferencing, the difference is noticeable.

Do I need a business phone system?

If you take customer calls, transfer between employees, or want features like voicemail-to-email and auto-attendant, a modern VoIP phone system runs over your internet and typically costs less than traditional phone lines. Many businesses in Wichita Falls are paying for legacy lines without realizing there are better options available.

Can someone help me figure out what I need?

That is exactly what I do. I will sit down with you, look at what you currently have, and walk through your options. No cost, no obligation. If I can help, I will. If I am not the right fit, I will tell you that too. You can reach me at ton.khamnuadi@metronet.com or call (865) 323-1212.